# Carriers & Couriers

> Rates, labels, manifests and tracking for the main UK parcel and pallet networks, generated from the despatch record.

**URL:** https://cubeerp.co.uk/integrations/couriers

Nobody should be retyping an address into a courier website.

Despatch teams commonly work across two or three carrier portals, keying addresses that already exist in the order, printing labels, then emailing tracking numbers by hand. It is a job that produces nothing and introduces errors. CubeERP selects the carrier and service by rule, produces the label and the manifest, records the tracking number against the order and notifies the customer - from the despatch that has already happened in the system.

## Details

- **Category:** Logistics
- **Licence cost:** included, no per-connector charge
- **Platform:** CubeERP (https://cubeerp.co.uk/platform)

## What syncs

- **Consignments and labels** (Out of CubeERP): Address, weight, dimensions, service and references sent to the carrier, with the label returned and printed at the packing bench.
- **End-of-day manifests** (Out of CubeERP): Manifests produced automatically for each carrier at cut-off, so the driver leaves with paperwork that matches the pallets.
- **Tracking and delivery status** (Into CubeERP): Tracking numbers and delivery events returned to the order, so customer service can answer without opening a carrier website.
- **Rates and surcharges** (Into CubeERP): Rate data used to select the cheapest compliant service and to compare quoted carriage against what you actually charged.

## How it behaves

- **Rules-based carrier selection:** Service chosen by weight, size, postcode, value, customer requirement and cost - not by which portal was already open.
- **Labels at the bench:** Labels print at pack from the actual carton contents, with standard Zebra-compatible printers rather than carrier-specific hardware.
- **Customer notifications:** Despatch confirmation and tracking sent automatically, which removes most of the "where is my order" traffic from the office.
- **Carriage cost versus charge:** What the carriage cost against what was charged, by customer and by order - a report that frequently changes a delivery policy.

## Setup

1. Provide your carrier account details and negotiated services; those remain your accounts and your rates.
2. Define carrier selection rules - most businesses find writing these down is the first time the rules have been made explicit.
3. Test label and manifest formats with each carrier before going live, including any customer-specific requirements.

## Frequently asked questions

**Which carriers are supported?**

The main UK parcel and pallet networks and the international integrators. Where a carrier offers an API we integrate directly; where they do not, we produce their manifest format.

**Can we add a new carrier later?**

Yes, and it is configuration rather than a project. Adding a carrier should not be a reason to delay a change of supplier.

**Do we keep our own carrier accounts?**

Yes. Your accounts, your negotiated rates. We do not resell carriage and we take no margin on your shipping.

**What about international documentation?**

Commercial invoices, customs data and commodity codes are produced from the item and order data, so export paperwork is generated rather than assembled.

**Can customers choose a service at checkout?**

Yes, where the e-commerce integration is in place - rates can be offered at checkout and the chosen service carried through to despatch.

## Related integrations

- **Shopify** - Orders in, stock and pricing out, fulfilment and tracking back - so the website sells what you actually have. https://cubeerp.co.uk/integrations/shopify
- **EDI** - Electronic data interchange with retailers, OEMs and distributors - orders and schedules in, despatch advices and invoices out. https://cubeerp.co.uk/integrations/edi
- **CubeERP API & Webhooks** - A documented REST API and webhooks covering the whole system - the same interface the product itself is built on. https://cubeerp.co.uk/integrations/rest-api

## Contact

- **Product:** CubeERP
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubeerp.co.uk
- **Sales:** sales@cubeerp.co.uk
- **Support:** support@cubeerp.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)