# Field Service Software in Derby > Field service for Derby businesses, from CubeERP. UK-built, UK-supported, and configured around your process. Serving Chesterfield, Buxton and Long Eaton too. **URL:** https://cubeerp.co.uk/software/field-service-software/derbyshire/derby We support businesses in Derby the way we would want to be supported ourselves: someone who knows the account, on the end of a phone, and on site when the job needs it. Derby is comfortably within a morning’s drive of our Olney office. ## Details - **Solution:** Field Service Software - **Group:** Production - **Platform:** CubeERP (https://cubeerp.co.uk/platform) - **Location:** Derby, Derbyshire - **Distance from our Olney office:** 62 miles - comfortably within a morning’s drive of our Olney office - **Postcode districts:** DE1, DE21, DE22, DE23, DE24 - **Also known as:** Field service management software, FSM software, Engineer scheduling software, Job management software, Service management system, Mobile workforce software ## Coverage We cover Derby and the surrounding area, including City Centre, Pride Park, Infinity Park, Allenton and Alvaston, across the DE1, DE21, DE22 and DE23 postcode districts. We also work with businesses in Chesterfield, Buxton, Long Eaton and Ilkeston and elsewhere in Derbyshire. ## What is included - **Scheduling with constraints:** Assign by skill, certification, location, SLA and van stock, with a drag-and-drop board and travel time factored in rather than optimistically ignored. - **The job in the engineer’s hand:** Site history, asset record, previous faults, manuals, risk assessments and the parts list on a phone or tablet - working offline when the site has no signal. - **Van stock that counts:** Each vehicle is a stock location. Parts fitted are consumed, replenishment is suggested, and the part is on the invoice because it came off the van in the system. - **Sign-off on site:** Photographs, meter readings, test results, checklists and a customer signature captured on completion, timestamped and filed against the job and the asset. - **Contracts, SLAs and PPM:** Service contracts with entitlements, response and fix targets, and planned preventative maintenance visits generated automatically from the schedule. - **Invoice the same day:** Time, parts, mileage and contract entitlement calculated on completion, so the invoice goes out while the customer still remembers the visit. ## Real-world use cases ### Job sheets in a glovebox **Scenario:** An installation firm ran on paper job sheets returned weekly. Invoicing lagged by up to three weeks, sheets went missing, and chargeable parts were regularly unbilled. **Outcome:** Jobs complete on a phone and invoice the same day. Debtor days improved by more than a fortnight, and previously unbilled parts turned out to be a meaningful annual figure. ### Van stock as a rumour **Scenario:** Eleven vans carried stock that existed in nobody’s system. Engineers hoarded scarce parts, the office over-ordered to compensate, and total inventory was far higher than it needed to be. **Outcome:** Each van is now a stock location with min/max replenishment. Total stock fell noticeably while first-time fix rate went up, because the right parts were in the right van. ### Maintenance visits that slipped **Scenario:** Planned maintenance under contract was tracked in a calendar. Visits slipped when reactive work got busy, and two contracts were breached before anybody noticed. **Outcome:** PPM visits are generated from the contract and scheduled ahead of reactive work by rule. Contract compliance is now reported rather than hoped for. ## Figures - **Same day** Completion to invoice - **Offline** The app works where the signal does not - **Per van** Stock that is actually counted ## Frequently asked questions **Does the mobile app work without a signal?** Yes. Jobs, history and parts lists are cached on the device, and completions queue and sync when the connection returns. Plant rooms and rural sites are exactly where the signal is worst and the job is most complicated. **Can customers see where the engineer is?** Yes - appointment confirmations, on-the-way notifications and a tracking link can be sent automatically. It removes most of the "what time are they coming" calls from the office. **Do you track assets on customer sites?** Yes. Each asset has a record with serial number, install date, warranty, service history, meter readings and documents, so an engineer arrives knowing what happened last time. **How is contract versus chargeable work handled?** Entitlement is checked at job creation and again at completion. Work inside the contract is recorded and not billed; work outside is flagged for authorisation on site so it can actually be charged. **Can it schedule multi-day and multi-engineer jobs?** Yes, including sequenced visits, jobs requiring two engineers, and installation projects with staged deliveries and sub-contractors booked against the same job. ## Related solutions - **Job Costing Software** - Know what every job actually cost - materials, labour, sub-contract and overhead - while it is running, not six weeks later. https://cubeerp.co.uk/software/job-costing-software/derbyshire/derby - **CRM Software** - Leads, opportunities and pipeline in the same system as the quotes, orders and invoices they turn into. https://cubeerp.co.uk/software/crm-software/derbyshire/derby - **Stock Control Software** - Multi-location stock with bin locations, barcode scanning, batch and serial traceability, and figures that are right first time. https://cubeerp.co.uk/software/stock-control-software/derbyshire/derby - **ERP Software** - One system for quotes, orders, stock, production, purchasing and invoicing - built in the UK for growing businesses. https://cubeerp.co.uk/software/erp-software/derbyshire/derby ## Elsewhere in Derbyshire See https://cubeerp.co.uk/software/field-service-software/derbyshire for field service software across Derbyshire. ## Contact - **Product:** CubeERP - **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubeerp.co.uk - **Sales:** sales@cubeerp.co.uk - **Support:** support@cubeerp.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 9am to 5.30pm - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)