# Order Management Software in Kidderminster > Order management for Kidderminster businesses, from CubeERP. UK-built, UK-supported, and configured around your process. Serving Worcester, Redditch and Malvern too. **URL:** https://cubeerp.co.uk/software/order-management-software/worcestershire/kidderminster We support businesses in Kidderminster the way we would want to be supported ourselves: someone who knows the account, on the end of a phone, and on site when the job needs it. Kidderminster is comfortably within a morning’s drive of our Olney office. ## Details - **Solution:** Order Management Software - **Group:** Core platform - **Platform:** CubeERP (https://cubeerp.co.uk/platform) - **Location:** Kidderminster, Worcestershire - **Distance from our Olney office:** 67 miles - comfortably within a morning’s drive of our Olney office - **Postcode districts:** DY10, DY11 - **Also known as:** Sales order processing software, SOP system, Order processing system, Order entry software, Order fulfilment software ## Coverage We cover Kidderminster and the surrounding area, including Town Centre, Bewdley, Stourport-on-Severn, Blakedown and Hagley, across the DY10 and DY11 postcode districts. We also work with businesses in Worcester, Redditch and Malvern and elsewhere in Worcestershire. ## What is included - **Availability as you type:** Free, allocated, on-order and next-due-in shown on the line, so the person taking the order can give a delivery date rather than a hope. - **Pricing that applies itself:** Customer price lists, contract rates, volume breaks, promotions and settlement discounts calculated automatically, with an audit trail of any manual override. - **Part-shipments and back orders:** Ship what you have, keep the balance on order, and let the customer see both. Back orders release automatically when stock arrives rather than waiting for a manual sweep. - **Call-offs and scheduled deliveries:** Blanket orders with call-off schedules, delivery diaries and firm-versus-forecast quantities - so long-term contracts stop being managed in a side spreadsheet. - **Channels in one place:** Orders from the phone, email, EDI, a trade portal or your website land in the same queue with the same rules applied. No separate web-order process to reconcile. - **Returns against the original:** Returns, credits and warranty claims logged against the order that caused them, with fault analysis feeding back into quality rather than disappearing into a credit note. ## Real-world use cases ### Orders typed three times **Scenario:** A wholesaler re-keyed every order from email into a spreadsheet, then into the accounts package, then into a courier portal. Three chances to get the address, the quantity or the price wrong, and regularly one of them did. **Outcome:** Orders are entered once. The despatch note, carrier label and invoice all derive from that entry, and address errors have effectively stopped because nobody retypes an address any more. ### Promises nobody could keep **Scenario:** A supplier committed to lead times based on a stock report that was already a day old, then discovered at picking that the stock was allocated to somebody else. Roughly one order in ten needed an apology call. **Outcome:** Stock is reserved at order entry and availability is live at the point of promise. Apology calls have been replaced by realistic dates given the first time. ### Contract customers on trust **Scenario:** Agreed pricing for twenty contract customers lived in a shared spreadsheet that only two people maintained. Quotes went out at list price more often than anybody admitted. **Outcome:** Contract rates are held against the customer and applied automatically, with any override needing a reason and an approval. Margin leakage on contract accounts became visible for the first time. ## Figures - **Once** An order is entered exactly one time - **Live** Availability at the moment of promise - **Auto** Back orders released as stock lands ## Frequently asked questions **Can it handle orders from our website?** Yes. E-commerce orders come in through the API or a connector and follow exactly the same process as a phone order - same stock allocation, same pricing rules, same despatch. There is no separate web-order queue to reconcile. **Do you support EDI?** Yes, for the common retail and automotive formats. EDI orders, despatch advices and invoices are mapped during implementation and monitored afterwards, so a rejected message raises an alert rather than being discovered by a customer. **What about customers with complex pricing?** Price lists, customer-specific rates, quantity breaks, contract pricing, cost-plus and matrix pricing are all supported, with a clear order of precedence and an audit trail. Manual overrides are allowed but recorded. **Can we stop an order going out on credit hold?** Yes. Credit limits and payment terms sit on the customer record, and an order that breaches them is held at the point of picking with a clear reason. Release requires the right permission. **How do part-shipments affect invoicing?** Invoice on despatch, on completion or consolidated per period - whatever the customer has agreed. The system tracks what has shipped, what remains and what has been invoiced separately, so none of them has to be reconciled by hand. ## Related solutions - **ERP Software** - One system for quotes, orders, stock, production, purchasing and invoicing - built in the UK for growing businesses. https://cubeerp.co.uk/software/erp-software/worcestershire/kidderminster - **Stock Control Software** - Multi-location stock with bin locations, barcode scanning, batch and serial traceability, and figures that are right first time. https://cubeerp.co.uk/software/stock-control-software/worcestershire/kidderminster - **Wholesale & Distribution Software** - Trade pricing, multi-warehouse stock, fast order entry, pick-pack-despatch and carrier integration for wholesalers and distributors. https://cubeerp.co.uk/software/wholesale-distribution-software/worcestershire/kidderminster - **CRM Software** - Leads, opportunities and pipeline in the same system as the quotes, orders and invoices they turn into. https://cubeerp.co.uk/software/crm-software/worcestershire/kidderminster ## Elsewhere in Worcestershire See https://cubeerp.co.uk/software/order-management-software/worcestershire for order management software across Worcestershire. ## Contact - **Product:** CubeERP - **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubeerp.co.uk - **Sales:** sales@cubeerp.co.uk - **Support:** support@cubeerp.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 9am to 5.30pm - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)